Support
Recent Questions
- Question:Where is the serial number located?
- Answer: Should be a sticker with barcode and Serial number located on the retail box.
There is also a sticker with barcode and serial number on the back of the video card.
The serial number usually start with A0…..
- Date: 2009-10-17
- Question:Where is WinDVD Serial Number?
- Answer:It's located on the cd sleeve (jacket, envelope).
- Date: 2009-10-19
- Question:How to do Video Card RMA?
- Answer:For Warranty and RMA service, please make sure you have registered your product first.
After product registration, you can request for technical support or RMA service for the registered card.
You may contact RMA department via email at JR@Jaton.com
Please read warranty policy before requesting for RMA service. - Date: 2009-10-28
- Question:What is the warranty for video cards?
- Answer:Video cards are warranted for 2 years from the date of purchase. If customer can not provide proof of purchase then warranty will be 2 years from the manufactured date. The manufactured date is coded in the Serial Number of the card.
- Date: 2009-10-28
- Question:How to read your serial number manufactured date?
- Answer:
Example: A093PT0065S
09 – Year
3 – Month
This card manufactured in March of 2009
- Date: 2009-10-28
- Question:What are the Power supply requirements for the video cards?
- Answer:They are located in the System requirement page
- Date: 0000-00-00